What types of information do we collect, how do we use it and why?
Elderpost collects two types of information from its users: (1) information you knowingly choose to disclose (i.e. your voluntary information); and (2) computer information automatically collected by us, such as IP addresses, as you interact with the website.
Personally Identifiable Information means information about you as an individual such as your name, age, home address, telephone number(s), medical information, special needs, work experience, résumé, etc. Personally Identifiable Information does not include Business Contact Information.
We will only collect, use, and disclose Personally Identifiable Information that is necessary to fulfill the following purposes: to verify identity; to match users with other users; to verify credit-ratings; to identify user preferences; to understand the personal needs of our users; to open and manage an account; and to ensure a high standard of service to our users.
We do not knowingly collect Personally Identifiable Information from persons under 19 years old. Persons under 19 are not permitted to use this site.
With respect to the computer information we collect, we automatically collect some non-personally identifiable information such as the type of computer operating system (e.g. Windows XP, Windows Vista or Mac OS), the user’s IP address, the web browser being used (e.g. Netscape, Firefox or Internet Explorer), information regarding the Internet service provider, and Cookies.
Must you consent to Elderpost collecting, using, and disclosing your Personally Identifiable information?
We will obtain user consent to collect, use or disclose Personally Identifiable Information except in certain circumstances where we are authorized to do so without consent.
Usually, your consent will be implied because the purpose(s) for which we are collecting or disclosing the information will be clear and obvious and the user voluntarily provides Personally Identifiable Information for that purpose. For example, you may be asked to provide Personally Identifiable Information regarding your preferred recreational activities so that other users with similar interests can connect with you. It is clear that this information will be disclosed to other users to better facilitate the Elderpost service, and it is clear that you voluntarily (i.e. consent to) provide the Personally Identifiable Information for that purpose.
Consent may also be implied where a user is given notice and a reasonable opportunity to opt-out of his or her Personally Identifiable Information being used for mail-outs, marketing, etc. and the user does not opt-out.
We may collect, use, and disclose Personally Identifiable Information without your knowledge or consent in the following limited circumstances: as permitted or required by law (e.g. court order, subpoena, a valid request form a law enforcement agency); in an emergency that threatens your health or safety; where the information is available from a public source (e.g. a phonebook); and for legal advice.
Can you withhold or withdraw your consent to Elderpost collecting, using, or disclosing your Personally Identifiable Information?
Subject to certain exceptions (e.g. the information is necessary to provide the service, or withdrawal of consent would frustrate the performance of a legal obligation), users can withhold or withdraw their consent for Elderpost to collect, use, or disclose their Personally Identifiable Information in certain ways. For example, users may opt out of receiving unsolicited information from, or being contacted by, us and/or our vendors and affiliated agencies by responding to emails as instructed, or by contacting us at [email address]. Of course, a user’s decision to withhold or withdrawal his or her consent to certain uses of Personal Identifiable Information may restrict our ability to provide a particular service. In such cases, we will explain the circumstances to assist the user in making the decision.
Does Elderpost share your Personally Identifiable Information with third parties?
Elderpost does not share Personally Identifiable Information with third parties, except where it is necessary to offer the service, legally required, or with user consent. We do not use Personally Identifiable Information for marketing purposes, except for newsletters from Elderpost or its affiliates and with user consent.
How long do we retain your Personally Identifiable Information?
Generally, we will retain your Personally Identifiable Information only as long as necessary to fulfill the purpose(s) outlined above. If we use Personally Identifiable Information in a way that directly affects the user, we will retain your Personally Identifiable Information for a reasonable period of time, so that you have a reasonable opportunity to request access to your Personally Identifiable Information.
How can you correct any inaccuracies in your Personally Identifiable Information?
To update or correct your Personally Identifiable Information, you may contact us at firstname.lastname@example.org. All requests must be made in writing and provide sufficient detail to identify the Personal Identifiable Information and the correction or update being sought.
Can you delete or deactivate your Personally Identifiable Information collected by Elderpost?
We provide users with a mechanism to delete or deactivate Personally Identifiable Information from the website's database by contacting us at email@example.com. However, because of backups and records of deletions, it may be impossible to delete a user's entry without retaining some residual information. A user who requests to have Personally Identifiable Information deactivated will have this information functionally deleted, and we will not sell, transfer, or use the user’s Personally Identifiable Information.
Can you right access your Personally Identifiable Information?
Users have a right to access their Personally Identifiable Information, except in limited circumstances such as information subject to solicitor-client privilege; disclosure that would reveal another user’s Personally Identifiable Information; information that if released would cause health and safety concerns. You may make a request for access to your Personally Identifiable Information by contacting us at firstname.lastname@example.org.
Upon request, which must be made in writing and provide sufficient detail to identify the personal information being sought, we will provide the user with his or her Personally Identifiable Information we have collected, how we use it, and to whom it has been disclosed if applicable.
We will endeavour to respond to your request within 30 days of receipt of your request. In some circumstances, we may extend our response time by an additional 30 days. A minimal fee may be charged for providing access to your information; however, you will be notified of the fee and we will obtain your consent to proceed before we process your request. If we refuse your request for any reason, we will provide you with written reasons for doing so.
How does Elderpost ensure Personally Identifiable Information is secure?
All of our employees are familiar with our security policy and practices. The Personally Identifiable Information of our users is only accessible to a limited number of qualified employees who are given a password in order to gain access to the information. We audit our security systems and processes on a regular basis. Sensitive information, such as credit card numbers or social security/insurance numbers, is protected by encryption protocols, in place to protect information sent over the Internet. While we take commercially reasonable measures to maintain a secure website, electronic communications and databases are subject to errors, tampering and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable to users for any such occurrences.
We will use appropriate security measure when destroying Personally Identifiable Information such as deleting electronically stored information and shredding documents.
How can you contact Elderpost?